{"id":159,"date":"2026-05-03T07:28:22","date_gmt":"2026-05-03T07:28:22","guid":{"rendered":"https:\/\/ananthtelecomservices.com\/?page_id=159"},"modified":"2026-05-03T07:28:22","modified_gmt":"2026-05-03T07:28:22","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/ananthtelecomservices.com\/?page_id=159","title":{"rendered":"Refund &amp; Cancellation Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Refund and Cancellation Policy<\/h1>\n\n\n\n<p><strong>Last Updated: May 3, 2026<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Order Cancellation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Before Shipment:<\/strong> You may cancel your order at any time before it has been dispatched from our warehouse. To cancel, please visit your &#8220;Order History&#8221; or contact our support team immediately. A full refund will be initiated to your original payment method.<\/li>\n\n\n\n<li><strong>After Shipment:<\/strong> Once an order has been handed over to our courier partner, it cannot be canceled. You must follow the Return process after receiving the item.<\/li>\n\n\n\n<li><strong>Unilateral Cancellation:<\/strong> Ananth Telecom reserves the right to cancel any order due to stock unavailability, pricing errors, or suspicion of fraudulent activity. In such cases, a full refund will be processed within 48 hours.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Return Eligibility (Electronics &amp; Telecom)<\/h3>\n\n\n\n<p>Due to the technical nature of our products, returns are accepted only under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dead on Arrival (DOA):<\/strong> If the product does not power on or function out of the box.<\/li>\n\n\n\n<li><strong>Manufacturing Defect:<\/strong> Technical issues covered under the manufacturer&#8217;s warranty.<\/li>\n\n\n\n<li><strong>Wrong Item\/Damaged Packaging:<\/strong> If you received a product different from what you ordered or if the box was tampered with during transit.<\/li>\n<\/ul>\n\n\n\n<p><strong>Mandatory Requirements for Return:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request must be raised within <strong>72 hours<\/strong> of delivery.<\/li>\n\n\n\n<li>The product must be in its <strong>original packaging<\/strong> with all tags, manuals, and accessories intact.<\/li>\n\n\n\n<li>The <strong>serial number (IMEI\/SN)<\/strong> on the product must match our internal records.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Non-Returnable Items<\/h3>\n\n\n\n<p>The following cannot be returned or refunded unless they arrive damaged:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pre-activated SIM cards or data plans.<\/li>\n\n\n\n<li>Software licenses or digital downloads.<\/li>\n\n\n\n<li>Items with missing serial numbers or tampered warranty seals.<\/li>\n\n\n\n<li>Personalized or custom-configured hardware.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refund Process<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Inspection:<\/strong> Once we receive your returned item, it will undergo a technical inspection. This usually takes <strong>2\u20134 business days<\/strong>.<\/li>\n\n\n\n<li><strong>Approval:<\/strong> If the return is approved, your refund will be processed.<\/li>\n\n\n\n<li><strong>Timeline:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Original Payment Method:<\/strong> 5\u20137 business days (depending on your bank).<\/li>\n\n\n\n<li><strong>Store Credit:<\/strong> Instant (can be used for your next purchase).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Shipping Costs:<\/strong> Original shipping fees are non-refundable. If the return is due to our error (wrong item\/DOA), we will bear the return shipping costs.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. How to Initiate a Return<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Log in to your account at <strong>Ananth Telecom<\/strong>.<\/li>\n\n\n\n<li>Go to <strong>My Orders<\/strong> and select <strong>Request Return<\/strong>.<\/li>\n\n\n\n<li>Upload <strong>3 photos<\/strong> of the product (Front, Back, and Serial Number) and a short video if the item is not working.<\/li>\n\n\n\n<li>Our team will provide a Return Authorization (RA) number and pickup instructions.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Cancellation Policy Last Updated: May 3, 2026 1. Order Cancellation 2. Return Eligibility (Electronics &amp; Telecom) Due to the technical nature of our products, returns are accepted only under the following conditions: Mandatory Requirements for Return: 3. Non-Returnable Items The following cannot be returned or refunded unless they arrive damaged: 4. Refund Process [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-159","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ananthtelecomservices.com\/index.php?rest_route=\/wp\/v2\/pages\/159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ananthtelecomservices.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ananthtelecomservices.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ananthtelecomservices.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ananthtelecomservices.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=159"}],"version-history":[{"count":1,"href":"https:\/\/ananthtelecomservices.com\/index.php?rest_route=\/wp\/v2\/pages\/159\/revisions"}],"predecessor-version":[{"id":160,"href":"https:\/\/ananthtelecomservices.com\/index.php?rest_route=\/wp\/v2\/pages\/159\/revisions\/160"}],"wp:attachment":[{"href":"https:\/\/ananthtelecomservices.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}